Returns, complaints

Ladies and Gentlemen,

If the Product purchased in the Nasza Tłocznia Online Store does not meet your expectations or there are grounds for complaint, it is possible to return or complain about the Product within a specified period. The rules for making returns, which are also a withdrawal from the concluded Agreement and complaints, are regulated and specified in the Regulations of the Online Store - paragraphs 10 and 11.

§10 Right of withdrawal

1. The Customer (Consumer and Entrepreneur with Consumer Rights) may withdraw from the Agreement within 14 days without giving any reason.
2. The running of the period specified in item 1 begins from the date of delivery of the Product to the Customer.
3. In the case of a Contract that includes multiple Products that are delivered separately, in batches or in parts, the term indicated in Section 1 shall run from the delivery of the last item, batch or part.
4. The Consumer may withdraw from the Contract by submitting to the Seller a completed and signed statement of withdrawal from the Contract (Return of Goods Form downloadable below). To meet the deadline for withdrawal from the Contract, it is sufficient for the Consumer to send the statement before the deadline.
5. The statement may be sent via snail mail or e-mail. It should contain the Customer's data, order number, sales document number, indication of the returned Product and optionally the reason for return.
6. The returned product must reach the Seller intact, bearing no signs of use along with confirmation of purchase - receipt or VAT invoice and a completed and signed return form. Returns that do not contain a sales document or return form will not be processed.
7. The cost of delivering the returned Product to the Seller shall be borne by the Customer.
8. Shipments sent COD will not be received.
9. The Seller will return the payment using the same methods of payment that were used by the Customer in the original transaction, unless the Customer has expressly agreed to another solution that will not incur any costs for him .
10. The Seller will refund the payment within 14 days from the moment of determining the reasonableness of the return, i.e. determining that the product bears no traces of use and the return contains all the required documents listed in Section 6 of this paragraph.

§11 Complaint

1. The Seller is responsible for the proper quality of the Products sold.
2. All complaints may be submitted within a maximum of 14 days after the Customer notices irregularities related to the Order or the Product.
3. The Customer (Consumer and Entrepreneur on the rights of the Consumer) can make a complaint by submitting a complaint statement (Goods Complaint Form to download below).
4. The complaint statement may be submitted by snail mail or e-mail.
5. The product under complaint should be delivered together with the proof of purchase and a completed and signed claim form.
6. The costs of returning the complained Product are borne by the Seller by sending a shipping label to the Customer.
7. Shipments sent COD will not be received.
8. Complaints will be processed by the Seller within 14 days of receipt of the product.